Do Buyers Need to Pay for Return Shipping on Hoopi?
Yes, in most cases,
buyers are responsible for covering the return shipping fee when sending an item back to the seller as part of a return or refund request on Hoopi.
Tips for Return Shipping:
-
Use tracked shipping to ensure safe delivery.
-
Retain proof of shipment and share the tracking number with the seller.
-
Pack the item securely and follow Hoopi’s return packaging guidelines.
Related Articles
What Happens If a Buyer Fails to Pay After Winning an Auction (Joy Bidding)?
What Happens If a Buyer Fails to Pay After Winning an Auction (Joy Bidding)? Payment Timeline: Buyers must pay within 5 days after the auction ends. Account Restriction: Non-payment results in account restriction within 3 days. One-Time Reactivation: ...
How to Become a Seller on Hoopi?
How to Become a Seller with Hoopi? To create a seller account: Open the Hoopi App > Profile > Start Selling Today. Provide the required documents, including a selfie holding your MyKad (IC). Approval Timeline: The approval process takes 1-2 working ...
Can Buyers Report Sellers Who Fail to Fulfill Auction Orders?
Can Buyers Report Sellers Who Fail to Fulfill Auction Orders? Yes, buyers can report unfulfilled orders through the Help Center. Our team will investigate and take appropriate action against the seller. For more info, you can refer to this article: ...
Can I combine shipping from auction?
Can I combine shipping from the auction? Yes, you can request the seller to combine items into one shipment to save on shipping costs. Sellers can only combine shipping once per buyer. This only depends to the seller or you can refer their ...
How to combine shipping for multiple items?
How to combine shipping for multiple items? Coordinate with the seller to combine items into one shipment. This can be done through the app’s "Manage Order" feature. For more info, you can refer to this article: ...