How to Check Messages in the Hoopi App

How to Check Messages in the Hoopi App

Introduction

Keeping track of your messages is crucial for seamless communication with sellers or the Hoopi support team. The Hoopi app provides a simple and intuitive way to view your notifications and messages. This guide explains how to check your messages in the app quickly and efficiently.

Steps to Check Messages in Hoopi App

1. Open the Hoopi App

  • Launch the Hoopi App on your mobile device and log in to your account.

2. Locate the Notification Icon

  • Look for the Notification Icon (a bell symbol) in the top-right corner of the app’s home screen.

3. Check Notifications

  • Tap on the Notification Icon to view all your updates, such as order updates, system notifications, or new messages.

4. Access Messages

  • Scroll through your notifications and click on Messages to view all your conversations with sellers or the support team.
  • Select the specific message or chat to view the full conversation thread.

Tips for Using the Messaging Feature

  • Respond Promptly: Ensure timely responses to sellers or support team messages to avoid delays in resolving issues.
  • Enable Notifications: Turn on notifications in the app settings to stay updated on new messages or order-related alerts.
  • Organize Messages: Regularly check and manage your messages to avoid missing important updates.

How to Contact Us

If you encounter any issues with messages or notifications, our support team is here to assist. You can reach us through the following channels:

  • Help Center: Access via Profile > Help Center > Contact Us.
  • Email: Write to us at help@hoopi.xyz.
  • WhatsApp: Message us at 019-485 4920.

Our working hours are:

  • Weekdays: 9:00 AM to 10:00 PM
  • Weekends: 12:00 PM to 8:00 PM

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