Who Should I Contact if the Courier Does Not Resolve the Issue?
Who Should I Contact if the Courier Does Not Resolve the Issue?
If your courier is unable to resolve the issue with your package, here’s a simple step-by-step guide to help you:
- Talk to the Courier’s Customer Service:
- Call or email the courier company’s customer service team. Be ready to share your tracking number, shipping date, and any pictures showing damage or problems with the package.
- Ask for an update and write down any details they give you, including the name of the person you spoke to and the steps they’re taking.
- Contact a Manager or Regional Office:
- If customer service isn’t helpful, ask to speak to someone in charge, like a manager or the regional office. Sometimes, going to a higher authority can help get things moving faster.
- Report to Your Country’s Consumer Protection Office:
- If the courier still doesn’t solve the problem, you can report them to an official consumer protection agency in your country. For example:
- In Singapore, contact the Consumer Association of Singapore (CASE).
- In Malaysia, contact the Malaysian Communications and Multimedia Commission (MCMC) or the Consumer Claims Tribunal.
- These organizations can help by holding the courier accountable.
- Reach Out to Hoopi Support:
- While Hoopi doesn’t handle deliveries directly, our support team is here to help you. We can provide details about your transaction or communication logs to make your case stronger.
- Contact us via: