General Understanding
Q: What is a box break?
A: A box break is when we open a sealed Pokémon booster box live on stream and split the packs among participants who bought slots. Each buyer gets the cards from the packs they purchased.
Q: How do I join a Hoopi box break?
A: Simply purchase a slot on our Hoopi platform under breaking. Each slot corresponds to a certain number of booster packs or booster boxes according to the details stated. During the live break, your packs will be opened on stream.
Q: Do I need to be present during the live stream?
A: No, but it’s more fun if you are! If you can’t make it, we’ll still open your packs live, and your cards will be shipped to you.
Purchasing & Participation
Q: How much does it cost to join?
A: The cost depends on the set being opened and the number of packs per slot. Prices are shown before purchase.
Q: Can I buy multiple slots?
A: Yes, you can buy as many slots as you want (until sold out). More slots = more chances to pull rare cards!
Q: Can I choose which packs I get?
A: Yes! You get to choose ur own slot (by number). We will shuffle the box and pack in the stream.
Cards & Shipping
Q: Do I get all the cards from my packs?
A: Yes, you’ll receive every card from the packs in your slot, unless stated otherwise (e.g., bulk exclusions for international shipping).
Q: How are the cards shipped?
A: All hits (rare, holo, reverse holo, etc.) are sleeved and protected. Shipping is tracked to ensure safe delivery.
Q: When will I receive my cards?
A: Typically, within 5–10 business days after the break, depending on your location and shipping option.|
Malaysia: Shipment will arrive in Malaysia within a week and we will ship it out for you
Indonesia: Shipment will arrive in Indonesia on 1st October and arrange to ship out the next working day.
Live Stream & Fairness
Q: Where can I watch the break?
A: Breaks are streamed live on Hoopi’s platform under Breaking tab, Live Stream.
Q: How do I know the break is fair?
A: We open factory-sealed products live on camera, ensuring full transparency. No packs are swapped, weighed, or resealed.
A : yes , we can sent you the picture of the hit
If the customer doesn't response to our calling names in the our lives we will opened the pack on the next day
Special Features
Q: Can I request special handling of my cards (grading, blind box, etc.)?
A:
Malaysia:
Yes! Hoopi offers graded TCG slab. After your cards are pulled, you can request grading services. Pre-grading will be don straight from Hoopi
Indonesia:
No for now. But if you pull a MUR, we will still give you the free grading as promised.
Q: Will Hoopi have special event breaks?
A: Yes! From time to time, we will host themed breaks, mystery boxes, or exclusive sets. Follow our Hoopi Breaking tab for updates and can stay updated on upcoming special breaks and secure their slots before they sell out.