Can Hoopi help in case of courier mishandling?
Can Hoopi help in case of courier mishandling?
While Hoopi is not directly responsible, we can assist by providing platform-related details to help with your claim against the courier. For further assistance, contact our Help Center.
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Is Hoopi responsible for courier mishandling?
Is Hoopi responsible for courier mishandling? No, as a platform, Hoopi facilitates seamless transactions between buyers and sellers. The responsibility for shipping lies with the seller and the courier service.
How to Become a Seller on Hoopi?
How to Become a Seller with Hoopi? To create a seller account: Open the Hoopi App > Profile > Start Selling Today. Provide the required documents, including a selfie holding your MyKad (IC). Approval Timeline: The approval process takes 1-2 working ...
How can sellers protect their shipments from courier mishandling?
How can sellers protect their shipments from courier mishandling? To minimize risks: Use a reliable courier service with a good track record. Purchase insurance for valuable parcels/large amount orders. Ensure items are securely packed to prevent ...
What if the courier mishandles the parcel?
What if the courier mishandles the parcel? Contact the courier and report the issue. Inform the seller and provide tracking details for resolution. For more info, you can refer to this article: ...
Who Should I Contact if the Courier Does Not Resolve the Issue?
Who Should I Contact if the Courier Does Not Resolve the Issue? If your courier is unable to resolve the issue with your package, here’s a simple step-by-step guide to help you: Talk to the Courier’s Customer Service: Call or email the courier ...