Is Hoopi responsible for courier mishandling?

Is Hoopi responsible for courier mishandling?

Is Hoopi responsible for courier mishandling?

  • No, as a platform, Hoopi facilitates seamless transactions between buyers and sellers. The responsibility for shipping lies with the seller and the courier service.

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    • Can Hoopi help in case of courier mishandling?

      Can Hoopi help in case of courier mishandling? While Hoopi is not directly responsible, we can assist by providing platform-related details to help with your claim against the courier. For further assistance, contact our Help Center.

    • How can sellers protect their shipments from courier mishandling?

      How can sellers protect their shipments from courier mishandling? To minimize risks: Use a reliable courier service with a good track record. Purchase insurance for valuable parcels/large amount orders. Ensure items are securely packed to prevent ...

    • How to Become a Seller on Hoopi?

      How to Become a Seller with Hoopi? To create a seller account: Open the Hoopi App > Profile > Start Selling Today. Provide the required documents, including a selfie holding your MyKad (IC). Approval Timeline: The approval process takes 1-2 working ...

    • What if the courier mishandles the parcel?

      What if the courier mishandles the parcel? Contact the courier and report the issue. Inform the seller and provide tracking details for resolution. For more info, you can refer to this article: ...

    • Who Should I Contact If the Courier Does Not Resolve the Issue?

      Who Should I Contact If the Courier Does Not Resolve the Issue? Escalate the matter to the courier’s customer service or regulatory body. You may also reach out to Hoopi Support for further guidance.