Hoopi Help Centre: How to Contact Us

Hoopi Help Centre: How to Contact Us

Hoopi Help Centre: How to Contact Us

At Hoopi, customer satisfaction is our priority. Our Help Centre is here to assist with inquiries, resolve issues, and maintain high standards of service. Here's how you can reach us:

Operating Hours

Our team is available during the following hours:

  • Weekdays: 9:00 AM to 10:00 PM
  • Weekends and Public Holidays: 12:00 PM to 8:00 PM

Methods of Contact

  1. WhatsApp:

    • Contact us at 019-485 4920.
    • We aim to respond to WhatsApp inquiries within 24 hours.

  2. Email:

    • Send your inquiries to help@hoopi.xyz
    • Our team strives to reply within 5 hours during operating hours.

  3. Social Media:

    • Reach out to us on our social media platforms during business hours.
    • We aim to respond within 1 hour.

How to Access the Help Centre in the App

To reach the Help Centre directly through the Hoopi app:

  • Go to Profile > Help Centre > Contact Us.

Details to Provide When Contacting Us

To ensure we can assist you efficiently, please provide the following details:

  • A clear and honest explanation of your inquiry or issue.
  • Order details or Order ID for any order-related questions.
  • Clear images or video recordings of the issue (e.g., damaged goods, incorrect items).

How We Protect You

Hoopi is committed to maintaining a trustworthy and secure marketplace for all users:

  1. Secure Transactions:

    • All payments are processed through our secure payment system to protect your information.

  2. Verified Sellers:

    • Sellers are vetted to meet our high standards for quality and authenticity.

  3. Policy Enforcement:

    • Sellers who repeatedly violate policy or engage in fraudulent activities will face account suspension or termination.
    • Buyers who misuse the Buyer Protection Policy to gain undue refunds or returns will be subjected to account review.

Need Assistance?

For more help, reach out via:

We’re here to support you during our operating hours!

The Hoopi Team

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