What If the Card I Listed Is Lost, Missing, or Sold Elsewhere?

What If the Card I Listed Is Lost, Missing, or Sold Elsewhere?

What If the Card I Listed Is Lost, Missing, or Sold Elsewhere?

Hoopi requires sellers to honor their listings to maintain buyer trust and platform integrity. If a card is lost, missing, or sold elsewhere, here’s what you need to do:

1. Check Your Inventory

Double-check to confirm if the card is truly unavailable. Mistakes can happen, so review your stock carefully.

2. Contact the Buyer

If the card is missing:

  • Apologize sincerely and explain the situation.
  • Offer a replacement card of equal or higher value or a full refund promptly.

3. Reach Out to Hoopi Support

If the buyer does not agree to a resolution, contact Hoopi Support for assistance. Provide evidence of your efforts to resolve the issue:

4. Understand the Rules

Failing to fulfill orders can lead to:

  • Warnings
  • Account suspension
  • Permanent banning for repeated issues

5. Avoid Future Issues

  • Keep your inventory updated regularly.
  • Don’t list items sold elsewhere unless guaranteed available.

Hoopi values trust and fairness. Always honor your orders to ensure a smooth experience for everyone!

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