Hoopi Box Replacement Policy | No Refund, Only Replacement

Hoopi Box Replacement Policy

Hoopi Box is a blind box experience designed to offer fun and surprise — however, we understand that issues can sometimes occur.

While refunds are not permitted for Hoopi Box purchases, we do offer replacements in specific, valid cases. 

🔁 Replacement Policy Overview

🔒 No Refunds

Due to the randomized nature of blind boxes, refunds are not allowed.

✅ Replacements Are Allowed If:

  1. The item does not match the product description or photos.

  2. Incorrect items were delivered (e.g., wrong product, variant, or version).

  3. Counterfeit items are identified.

  4. The item is defective or non-functional.

  5. Item not received despite confirmed shipping.

  6. Incomplete orders (missing contents from box).

  7. Items are damaged upon arrival.

📌 Please note: Replacements are evaluated case by case to ensure fairness for all users.

📩 How to Request a Replacement

If you believe your situation qualifies, reach out to Hoopi Customer Support via: WhatsApp: 019-485 4920

When contacting support, please include:

  • A clear explanation of the issue

  • Supporting evidence in the form of photos or videos

Our team will review the claim, and if approved, your replacement will be arranged as soon as possible.

⏱️ When Will My Replacement Be Processed?

Once your case is approved:

  • Replacements are typically processed within a few working days

  • You’ll receive a notification and tracking number once your replacement is shipped

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