What should I do if my withdrawal exceeds 3 days?

What should I do if my withdrawal exceeds 3 days?

If your withdrawal exceeds 3 working days (excluding weekends and holidays, T+3), please follow these steps:

  1. Check your registered bank account details in your profile to ensure accuracy.
  2. Check your email address for any updates or notifications regarding your withdrawal.
  3. Ensure the withdrawal request has been successfully submitted and is not marked as pending.
  4. Verify the processing timeframe – withdrawals may take longer if weekends or public holidays fall within the processing period (T+3).
  5. Contact our Help Center via the app or email us at help@hoopi.xyz with the following details:
    • Your username and email address
    • Withdrawal request date
    • Transaction ID (if available)

Our team will investigate and provide further assistance. Thank you for your patience!

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