What should I tell my buyer if the parcel is mishandled?

What should I tell my buyer if the parcel is mishandled?

What Should I Tell My Buyer if the Parcel is Mishandled?

If the parcel is mishandled, here's how you should handle the situation with your buyer:

  1. Explain the Situation: Inform the buyer about the mishandling by the courier and reassure them that the issue is being addressed. Be transparent about what happened and what steps are being taken.

  2. Provide Updates: Keep the buyer informed about the progress of the courier's investigation. Regular updates can help maintain trust and reduce frustration.

  3. Offer a Resolution: If possible, offer a resolution such as:

    • Replacement: Send a replacement for the mishandled item.
    • Refund: If a replacement isn't feasible, issue a refund.

  4. Seek Additional Assistance: If the issue becomes complicated or requires further action, advise the buyer to reach out to Hoopi Customer Support for assistance. Hoopi can provide support in cases of disputes or unresolved issues.

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