What if the tracking number is invalid?

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• Will I receive a replacement for my damaged Slabs?

  Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...

• What Happens If a Parcel Is Mishandled by the Courier?

  What Happens If a Parcel Is Mishandled by the Courier? Contact the Courier: Report the issue with the tracking number. Notify the Buyer: Keep them updated on the resolution.

• What should I do if a parcel is mishandled by the courier?

  What should I do if a parcel is mishandled by the courier? Contact the courier service directly to report the issue and initiate an investigation. Provide the tracking number, shipment details, and any supporting documentation they may require.

• How can sellers protect their shipments from courier mishandling?

  How can sellers protect their shipments from courier mishandling? To minimize risks: Use a reliable courier service with a good track record. Purchase insurance for valuable parcels/large amount orders. Ensure items are securely packed to prevent ...

• What proof do I need to submit when reporting damaged Slabs or Items?

  What proof do I need to submit when reporting damaged Slabs or Items? To process your claim, provide the following: Clear photos of the item showing the damage, possible to circle the damage mentioned. An unboxing video (less than 1min) demonstrating ...