Will I receive a replacement for my damaged Slabs?
Will I receive a replacement for my damaged Slabs?
If your claim is approved, Hoopi will:
- Notify you of the approval and provide details on the replacement process.
- Ship the replacement item with a new tracking number.
- Will include complimentary gift as compensation.
- Send you an email or WhatsApp notification with the tracking details.
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What proof do I need to submit when reporting damaged Slabs or Items?
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What should I do if I receive the wrong item?
What should I do if I receive the wrong item? If you receive the wrong item: Apology and Resolution: We sincerely apologize for the mistake and assure you that you will receive the correct item. Steps to Resolve: A new order will be created in our ...