Hoopi Policy
What happens if I do not raise a refund request within 48 hours?
What happens if I do not raise a refund request within 48 hours? If a refund request is not submitted within the specified 48-hour timeframe, it may not be eligible for processing. Hoopi encourages buyers to check their items promptly upon delivery ...
What should I do if I receive an offer to transact outside Hoopi?
What should I do if I receive an offer to transact outside Hoopi? If you receive such an offer, decline politely and continue using the platform to ensure a safe and reliable transaction. Report any suspicious activity to our support team to prevent ...
How does Hoopi protect my transactions?
How does Hoopi protect my transactions? Hoopi offers secure transactions through verified payment methods, ensuring: Buyer protection against fraud or lost items. Verified sellers to ensure authenticity. Secure refunds and dispute resolution if ...
What are the risks of dealing outside Hoopi?
What are the risks of dealing outside Hoopi? Transacting outside the platform can result in: No refunds or support in case of disputes. Receiving counterfeit or incorrect items without any resolution. Potential scams or fraud where payments are not ...
How can I report a seller or buyer attempting to deal outside Hoopi?
How can I report a seller or buyer attempting to deal outside Hoopi? If someone asks you to complete a transaction outside the platform, please report it immediately via the Hoopi Help Center or email us at help@hoopi.xyz for further investigation. ...
What happens if I agree to transact outside Hoopi?
What happens if I agree to transact outside Hoopi? If a user is found conducting transactions outside Hoopi, they may face the following consequences: Immediate account suspension. Loss of access to selling/buying privileges. Permanent suspension ...
Can I deal outside the Hoopi platform with a buyer/seller?
Can I deal outside the Hoopi platform with a buyer/seller? No, Hoopi strictly prohibits any transactions conducted outside the platform. This policy is in place to protect both buyers and sellers, ensuring secure payments and safeguarding against ...
Can I Cancel an Auction Order If I Lose the Card?
Can I Cancel an Auction Order If I Lose the Card? No, Hoopi very strict on this, sellers must fulfill auction orders. If the card is lost, find a suitable replacement or refund the buyer. Failure to comply may result in penalties. For more info, you ...
What Happens If a Buyer Fails to Pay After Winning an Auction (Joy Bidding)?
What Happens If a Buyer Fails to Pay After Winning an Auction (Joy Bidding)? Payment Timeline: Buyers must pay within 5 days after the auction ends. Account Restriction: Non-payment results in account restriction within 3 days. One-Time Reactivation: ...
What Happens If Hoopi Detects Sellers Selling Fake, Damaged, or Custom Items?
What Happens If Hoopi Detects Sellers Selling Fake/Damaged/Custom Items? Hoopi strictly prohibits the sale of fake or custom cards. Policies include: Immediate Action: Fake/custom listings are removed, and the seller is warned. Repeated Violations: ...