Hoopi Policy
Can Buyers Report Sellers Who Fail to Fulfill Auction Orders?
Can Buyers Report Sellers Who Fail to Fulfill Auction Orders? Yes, buyers can report unfulfilled orders through the Help Center. Our team will investigate and take appropriate action against the seller. For more info, you can refer to this article: ...
Can I report counterfeit or fake items?
Can I report counterfeit or fake items? Yes, please contact customer support for immediate action. For more info, you can refer to this article: https://help.hoopi.xyz/portal/en/kb/articles/policy-on-fake-custom-or-prohibited-cards
Buyer Protection Policy (BPP): What does it cover?
Buyer Protection Policy (BPP): What does it cover? Items not received. Items incomplete, damaged, or not as described. Defective or faulty items. For more info, you can refer to this article: ...
Can I make a payment outside of the Hoopi app?
Can I make a payment outside of the Hoopi app? No, Hoopi very strict on this, all payments must be processed through the platform to ensure security and guarantee protections. Any sellers that offers in dealing outside Hoopi platform can be report ...
What will happen if I bid on an item but do not make any payment?
What will happen if I bid on an item but do not make any payment? Your account will be restricted, and you will lose access to certain features like bidding or listing. To unrestricted, please complete all outstanding payments. For more info, you can ...