What will happen if I bid on an item but do not make any payment?

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• Can I make a payment outside of the Hoopi app?

  Can I make a payment outside of the Hoopi app? No, Hoopi very strict on this, all payments must be processed through the platform to ensure security and guarantee protections. Any sellers that offers in dealing outside Hoopi platform can be report ...

• Can I cancel an order before payment?

  Can I cancel an order before payment? No, cancellation of unpaid orders is not allowed to avoid joy bidding. Non-payment will result in account restrictions. For more info, you can refer to this article: ...

• What does "Awaiting Payment" mean?

  What does "Awaiting Payment" mean? "Awaiting Payment" indicates that the buyer has not yet confirmed the receipt of the order by clicking the "Order Received" button. For more info, you can refer to this article: ...

• Where will my money go after the refund?

  Where will my money go after the refund? Your refund will be returned to the original payment channel you used during the transaction. This includes e-wallet, bank account (FPX), debit/credit card, or other payment channels For more info, you can ...

• Will I receive a replacement for my damaged Slabs?

  Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...