Can I cancel an order before payment?

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• How Do I Cancel an Order?

  How Do I Cancel an Order? Sellers cannot cancel orders. However, communicate with buyers if the item is unavailable, and guide them to contact Customer Support for refunds.

• Can I cancel the order after purchase?

  Can I cancel the order after purchase? Contact customer support via WhatsApp (019-485 4920) with proof and a valid reason to request a refund.

• Can I Cancel an Auction Order If I Lose the Card?

  Can I Cancel an Auction Order If I Lose the Card? No, Hoopi very strict on this, sellers must fulfill auction orders. If the card is lost, find a suitable replacement or refund the buyer. Failure to comply may result in penalties. For more info, you ...

• What does "Awaiting Payment" mean?

  What does "Awaiting Payment" mean? "Awaiting Payment" indicates that the buyer has not yet confirmed the receipt of the order by clicking the "Order Received" button. For more info, you can refer to this article: ...

• Can I recall or cancel my bid after placing it?

  Can I recall or cancel my bid after placing it? No, once a bid is placed on Hoopi, it cannot be recalled or canceled. All bids are considered final and binding as per our platform policy. Please ensure you are certain before placing a bid to avoid ...