How Do I Cancel an Order?

How Do I Cancel an Order?

How Do I Cancel an Order?

Sellers cannot cancel orders. However, communicate with buyers if the item is unavailable, and guide them to contact Customer Support for refunds.


    • Related Articles

    • Can I cancel the order after purchase?

      Can I cancel the order after purchase? Contact customer support via WhatsApp (019-485 4920) with proof and a valid reason to request a refund.
    • Can I cancel an order before payment?

      Can I cancel an order before payment? No, cancellation of unpaid orders is not allowed to avoid joy bidding. Non-payment will result in account restrictions. For more info, you can refer to this article: ...
    • Can I Cancel an Auction Order If I Lose the Card?

      Can I Cancel an Auction Order If I Lose the Card? No, Hoopi very strict on this, sellers must fulfill auction orders. If the card is lost, find a suitable replacement or refund the buyer. Failure to comply may result in penalties. For more info, you ...
    • Can I recall or cancel my bid after placing it?

      Can I recall or cancel my bid after placing it? No, once a bid is placed on Hoopi, it cannot be recalled or canceled. All bids are considered final and binding as per our platform policy. Please ensure you are certain before placing a bid to avoid ...
    • What happens if the buyer does not click "Order Received"?

      What happens if the buyer does not click "Order Received"? Buyer is required to click "Order Received" within 7 days. If this action is not taken, the order will be automatically complete within 7 days. The 7 days start counts from the time order ...