Hoopi Auction Policy

Hoopi Auction Policy

Hoopi Policy Overview

At Hoopi, we are dedicated to creating a secure, reliable, and transparent platform for buyers and sellers. Below are the detailed policies and processes to ensure trust and fairness within our community.

Seller Auction Policy

The Seller Policy outlines obligations, processes, and expectations for all sellers on our platform.

1. Fulfillment Obligations

  • Sellers must fulfill all orders (marketplace and auction) promptly and accurately as described in their listings.
  • Orders must be shipped within 3 working days after payment is completed unless specified otherwise.
  • For drop-off orders, sellers must request the Order Code from buyers upon handover to confirm completion.

2. Responsiveness to Buyer Messages

  • Sellers must respond to buyer messages within 24 hours.
  • Failure to respond will result in the following actions:
    1. Hoopi will attempt to contact the seller via whatsapp or call up to 2 times.
    2. If unreachable, Hoopi will send an email reminder.
    3. Continued unresponsiveness will result in temporary suspension until pending orders are fulfilled, or messages are addressed.

3. Order Management and Shipping

  • Sellers will receive notifications for all new orders.
  • Pending orders remain in the system until payment is confirmed by the buyer.
  • Sellers must ship promptly and update tracking information on the platform.

4. Policy Enforcement

  • Failure to adhere to these policies may result in warnings, temporary suspension, or permanent banning.

Auction Policy

For Sellers:

  1. Fulfillment Obligation: Sellers must honor all auction orders and ship items as described.
  2. First Failure to Fulfill: Sellers will receive a warning and a reminder of their obligations.
  3. Second Failure to Fulfill: Temporary account suspension will be applied.
  4. Lost or Missing Items: Sellers must either locate the item, offer a replacement, or issue a full refund if the buyer rejects the replacement.
  5. Policy Enforcement: Repeated violations will result in permanent suspension.

For Buyers:

  1. Winning an Auction: Buyers must complete payment within the 3 days stipulated timeframe.
  2. Reporting Issues: If the seller fails to fulfill the order, buyers can report the issue through the Help Center for investigation.

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