How does Hoopi handle S or A-tier damaged Slabs?

How does Hoopi handle S or A-tier damaged Slabs?

How does Hoopi handle S or A-tier damaged Slabs?

For high-value items, such as S or A-tier cards:

  • Submit the proof of damage as requested from our Help Support.
  • The case will be escalated to our Hoopi’s Resolution Specialist for further evaluation and resolution.
  • You will receive updates on the resolution process within 1-3 business days.

    • Related Articles

    • Will I receive a replacement for my damaged Slabs?

      Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...
    • Can I Get an S-tier If I Bought 10 + 10 from Different Purchases?

      Can I Get an S-tier If I Bought 10 + 10 from Different Purchases? No, to be eligible for the S-tier, you must combine 20 boxes in a single purchase. For more info, you can refer to this article: ...
    • What should I do if I receive cracked or damaged Slabs or Items?

      What should I do if I receive cracked or damaged goods? If you receive cracked or damaged goods, follow these steps: Take clear photos or videos of the item and its packaging (including the shipping label). Ensure the unboxing video shows the damage ...
    • What proof do I need to submit when reporting damaged Slabs or Items?

      What proof do I need to submit when reporting damaged Slabs or Items? To process your claim, provide the following: Clear photos of the item showing the damage, possible to circle the damage mentioned. An unboxing video (less than 1min) demonstrating ...
    • How to Become a Seller on Hoopi?

      How to Become a Seller with Hoopi? To create a seller account: Open the Hoopi App > Profile > Start Selling Today. Provide the required documents, including a selfie holding your MyKad (IC). Approval Timeline: The approval process takes 1-2 working ...