What should I do if I receive cracked or damaged Slabs or Items?
What should I do if I receive cracked or damaged goods?
If you receive cracked or damaged goods, follow these steps:
- Take clear photos or videos of the item and its packaging (including the shipping label).
- Ensure the unboxing video shows the damage clearly.
- Report the issue immediately via the Hoopi app or contact our Customer Support at help@hoopi.xyz or WhatsApp 019-485 4920.
Related Articles
How does Hoopi handle S or A-tier damaged Slabs?
How does Hoopi handle S or A-tier damaged Slabs? For high-value items, such as S or A-tier cards: Submit the proof of damage as requested from our Help Support. The case will be escalated to our Hoopi’s Resolution Specialist for further evaluation ...
Will I receive a replacement for my damaged Slabs?
Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...
What proof do I need to submit when reporting damaged Slabs or Items?
What proof do I need to submit when reporting damaged Slabs or Items? To process your claim, provide the following: Clear photos of the item showing the damage, possible to circle the damage mentioned. An unboxing video (less than 1min) demonstrating ...
What Happens If Hoopi Detects Sellers Selling Fake, Damaged, or Custom Items?
What Happens If Hoopi Detects Sellers Selling Fake/Damaged/Custom Items? Hoopi strictly prohibits the sale of fake or custom cards. Policies include: Immediate Action: Fake/custom listings are removed, and the seller is warned. Repeated Violations: ...
How to combine shipping for multiple items?
How to combine shipping for multiple items? Coordinate with the seller to combine items into one shipment. This can be done through the app’s "Manage Order" feature. For more info, you can refer to this article: ...