How long before I receive my refund?

How long before I receive my refund?

Payment channel turnaround time

Digital E-Wallet:  Same day refund to account.
FPX:  1 to 14 working days depending on your bank policy. Please check with your bank for their turnaround time.

*All refunds will be processed by Hoopi Finance Team within same day request; unless it falls on a weekend or Public Holiday of which it will be brought forward to next available working day.



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