Where will my money go after the refund?
Where will my money go after the refund?
Your refund will be returned to the original payment channel you used during the transaction. This includes e-wallet, bank account (FPX), debit/credit card, or other payment channels
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How long before I receive my refund?
Payment channel turnaround time Digital E-Wallet: Same day refund to account. FPX: 1 to 14 working days depending on your bank policy. Please check with your bank for their turnaround time. *All refunds will be processed by Hoopi Finance Team within ...
Will I receive a replacement for my damaged Slabs?
Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...
What if my refund request is denied?
What if my refund request is denied? If your refund request is denied due to late submission, you may: Discuss alternative solutions with the seller. Use Hoopi’s dispute resolution services if necessary. For more info, you can refer to this article: ...
What will happen if I bid on an item but do not make any payment?
What will happen if I bid on an item but do not make any payment? Your account will be restricted, and you will lose access to certain features like bidding or listing. To unrestricted, please complete all outstanding payments. For more info, you can ...
How can I avoid refund issues in the future?
How can I avoid refund issues in the future? To avoid refund complications, always: Inspect your order immediately upon receipt. Keep proof of any issues such as damaged or incorrect items. Raise refund requests within the designated timeframe. For ...