Finance Related
Common Reasons Why Transactions Fail on Hoopi
Sometimes payments may be declined or fail to go through. This can happen for a number of reasons — either due to technical issues, customer errors, or risk-related factors from the bank or payment provider. ? 1. Technical Issues Temporary issues ...
How do I change an address on user profile?
Steps to Add or Update Your Address Login to Hoopi app Select 'Profile' Select 'Shipping Addresses' (user can change setting for primary address here) Click on edit icon '' to correct an existing address or; Click on bin icon '' to delete an existing ...
How long before I receive my refund?
Payment channel turnaround time Digital E-Wallet: Same day refund to account. FPX: 1 to 14 working days depending on your bank policy. Please check with your bank for their turnaround time. *All refunds will be processed by Hoopi Finance Team within ...
Where will my money go after the refund?
Where will my money go after the refund? Your refund will be returned to the original payment channel you used during the transaction. This includes e-wallet, bank account (FPX), debit/credit card, or other payment channels For more info, you can ...
How to change my bank details?
How to change my bank details? Users cannot change their bank details independently. Contact WhatsApp 019-485 4920 for assistance. Ensure you have a bank statement to provide to Hoopi Customer Service Agent that includes: Your full name as the ...
What payment methods are available for buyers?
What payment methods are available for buyers? Buyers in Malaysia and Singapore can choose from secure payment options: Malaysia: Bank transfers (FPX, DuitNow), credit card/debit card, e-wallets (TNG, Boost, MAE, GrabPay), and FIUU cash payment ...