What if my card arrives damaged or not as described?

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• How does Hoopi handle S or A-tier damaged Slabs?

  How does Hoopi handle S or A-tier damaged Slabs? For high-value items, such as S or A-tier cards: Submit the proof of damage as requested from our Help Support. The case will be escalated to our Hoopi’s Resolution Specialist for further evaluation ...

• Will I receive a replacement for my damaged Slabs?

  Will I receive a replacement for my damaged Slabs? If your claim is approved, Hoopi will: Notify you of the approval and provide details on the replacement process. Ship the replacement item with a new tracking number. Will include complimentary gift ...

• Can the same card appear in different tiers across boxes?

  Can the same card appear in different tiers across boxes? Yes, the same card may appear in different tiers depending on the box's overall pricing and reward structure: For example, a card classified as A-tier in a RM50 banner could be classified as ...

• What should I do if I receive cracked or damaged Slabs or Items?

  What should I do if I receive cracked or damaged goods? If you receive cracked or damaged goods, follow these steps: Take clear photos or videos of the item and its packaging (including the shipping label). Ensure the unboxing video shows the damage ...

• What proof do I need to submit when reporting damaged Slabs or Items?

  What proof do I need to submit when reporting damaged Slabs or Items? To process your claim, provide the following: Clear photos of the item showing the damage, possible to circle the damage mentioned. An unboxing video (less than 1min) demonstrating ...