Order & Shipping
What happens if the buyer does not click "Order Received"?
What happens if the buyer does not click "Order Received"? Buyer is required to click "Order Received" within 7 days. If this action is not taken, the order will be automatically complete within 7 days. The 7 days start counts from the time order ...
What Happens If buyer unrespond for drop-off code?
What Happens If buyer unrespond for drop-off code? Request the Drop-Off Code Immediately: When meeting the buyer for a drop-off ask for the Drop-Off Code at the time of exchange. Enter the Code Right Away: Once you receive the code, input it in the ...
Who Should I Contact if the Courier Does Not Resolve the Issue?
Who Should I Contact if the Courier Does Not Resolve the Issue? If your courier is unable to resolve the issue with your package, here’s a simple step-by-step guide to help you: Talk to the Courier’s Customer Service: Call or email the courier ...
What should I tell my buyer if the parcel is mishandled?
What Should I Tell My Buyer if the Parcel is Mishandled? If the parcel is mishandled, here's how you should handle the situation with your buyer: Explain the Situation: Inform the buyer about the mishandling by the courier and reassure them that the ...
How can sellers protect their shipments from courier mishandling?
How can sellers protect their shipments from courier mishandling? To minimize risks: Use a reliable courier service with a good track record. Purchase insurance for valuable parcels/large amount orders. Ensure items are securely packed to prevent ...
Can Hoopi help in case of courier mishandling?
Can Hoopi help in case of courier mishandling? While Hoopi is not directly responsible, we can assist by providing platform-related details to help with your claim against the courier. For further assistance, contact our Help Center.
Is Hoopi responsible for courier mishandling?
Is Hoopi responsible for courier mishandling? No, as a platform, Hoopi facilitates seamless transactions between buyers and sellers. The responsibility for shipping lies with the seller and the courier service.
What should I do if a parcel is mishandled by the courier?
What should I do if a parcel is mishandled by the courier? Contact the courier service directly to report the issue and initiate an investigation. Provide the tracking number, shipment details, and any supporting documentation they may require.
What should I do if I cannot find the card I listed in an auction?
What should I do if I cannot find the card I listed in an auction? Attempt to locate the card first. If the card cannot be found, contact the buyer to discuss a potential replacement. If the buyer agrees to a replacement, proceed with the ...
What happens if I fail to fulfil an auction order?
What happens if I fail to fulfil an auction order? First Occurrence: You will receive a warning and a reminder of your obligations. Second Occurrence: Your seller account will be temporarily suspended. Repeated Violations: Further non-compliance may ...
What should I do if the buyer does not accept the replacement card?
What should I do if the buyer does not accept the replacement card? If the buyer rejects the replacement, issue a full refund to resolve the matter promptly, in compliance with our platform’s policies. For more info, you can refer to this article: ...
What if I experience an emergency and cannot fulfill the order?
What if I experience an emergency and cannot fulfill the order? Please get in touch with Hoopi Support right away to explain your situation. Emergencies will be considered, but repeated failures may still result in penalties.
Can I change the shipping method after listing the item?
Can I change the shipping method after listing the item? Yes, you can change the shipping method if the buyer has made no payment. Simply update the shipping method from your end through the app: Profile > Shop. For more info, you can refer to this ...
What If the Card I Listed Is Lost, Missing, or Sold Elsewhere?
What If the Card I Listed Is Lost, Missing, or Sold Elsewhere? Hoopi requires sellers to honor their listings to maintain buyer trust and platform integrity. If a card is lost, missing, or sold elsewhere, here’s what you need to do: 1. Check Your ...
What Happens If a Parcel Is Mishandled by the Courier?
What Happens If a Parcel Is Mishandled by the Courier? Contact the Courier: Report the issue with the tracking number. Notify the Buyer: Keep them updated on the resolution.
What Should I Do If the Buyer Doesn’t Click ‘Order Received’?
What Should I Do If the Buyer Doesn’t Click ‘Order Received’? Order will be automatically complete within 7 days. The 7 days start counts from the time order status change from "To Ship"to "To Receive"
How Do I Cancel an Order?
How Do I Cancel an Order? Sellers cannot cancel orders. However, communicate with buyers if the item is unavailable, and guide them to contact Customer Support for refunds.
What Should I Do If the Buyer Does Not Accept the Replacement Card?
What Should I Do If the Buyer Does Not Accept the Replacement Card? If the buyer rejects the replacement, issue a full refund promptly in compliance with our platform policies.
What Happens If I Fail to Fulfill an Auction Order?
What Happens If I Fail to Fulfill an Auction Order? First Occurrence: You will receive a warning and a reminder of your obligations. Second Occurrence: Your seller account will be temporarily suspended. Repeated Violations: Further non-compliance may ...
What Should I Do If I Cannot Find the Card I Listed in an Auction?
What Should I Do If I Cannot Find the Card I Listed in an Auction? Attempt to locate the card first. If the card cannot be found, contact the buyer to discuss a replacement. If the buyer agrees, proceed with the replacement. Otherwise, issue a full ...
Who Should I Contact If the Courier Does Not Resolve the Issue?
Who Should I Contact If the Courier Does Not Resolve the Issue? Escalate the matter to the courier’s customer service or regulatory body. You may also reach out to Hoopi Support for further guidance.
Can I Change the Shipping Method After Listing the Item?
Can I Change the Shipping Method After Listing the Item? Yes, you can change the shipping method if the buyer has not made a payment. Simply update the shipping method via the app: Profile > Shop. If payment has been made, please contact support for ...
How to combine shipping for multiple items?
How to combine shipping for multiple items? Coordinate with the seller to combine items into one shipment. This can be done through the app’s "Manage Order" feature. For more info, you can refer to this article: ...