Order & Shipping
Can I combine shipping from auction?
Can I combine shipping from the auction? Yes, you can request the seller to combine items into one shipment to save on shipping costs. Sellers can only combine shipping once per buyer. This only depends to the seller or you can refer their ...
What if the tracking number is invalid?
What if the tracking number is invalid? Contact the seller directly using the chat feature or report the issue to Hoopi Support.
What Should I Do If I Reach My Payment Limit When Making a Purchase?
If you've reached your bank transfer limit and cannot complete your purchase, you can consider the following options: Use a Credit Card Instead: If your bank transfer limit has been reached, try switching to a credit card to complete your payment. ...
Who Should I Contact if the Courier Does Not Resolve the Issue?
Who Should I Contact if the Courier Does Not Resolve the Issue? If your courier is unable to resolve the issue with your package, here’s a simple step-by-step guide to help you: Talk to the Courier’s Customer Service: Call or email the courier ...
What Should I Tell My Seller If the Parcel Is Missing?
What Should I Tell My Seller If the Parcel Is Missing? Explain the situation and inform the seller that the courier is handling the issue. Provide updates on the progress with the seller Check your CCTV drop-off point For more info, you can refer to ...
How Can I Prevent Receiving Fake Cards in the Future?
How Can I Prevent Receiving Fake Cards in the Future? Purchase only from sellers with high ratings and positive reviews. Carefully review the item’s description and images before making a purchase. Report suspicious listings to our platform for ...
What happens if I don’t receive my order?
What happens if I don’t receive my order? Contact the seller via the messaging system. If unresolved, escalate the issue to customer support.
What if the courier mishandles the parcel?
What if the courier mishandles the parcel? Contact the courier and report the issue. Inform the seller and provide tracking details for resolution. For more info, you can refer to this article: ...
How to combine shipping for multiple items?
How to combine shipping for multiple items? Coordinate with the seller to combine items into one shipment. This can be done through the app’s "Manage Order" feature. For more info, you can refer to this article: ...
Can I cancel the order after purchase?
Can I cancel the order after purchase? Contact customer support via WhatsApp (019-485 4920) with proof and a valid reason to request a refund.
Can I cancel an order before payment?
Can I cancel an order before payment? No, cancellation of unpaid orders is not allowed to avoid joy bidding. Non-payment will result in account restrictions. For more info, you can refer to this article: ...
What do I do once I receive the item?
What do I do once I receive the item? Mark your order as received: Check the item first. If possible, record unboxing video for large order, and images.. Please contact the seller first if you encounter any issues. If the seller does not cooperate, ...
What if my card arrives damaged or not as described?
What if my card arrives damaged or not as described? Contact the seller via the messaging system to resolve the issue. If unresolved, escalate the matter by contacting WhatsApp 019-485 4920. Include photo/video evidence in your claim. For more info, ...
Can I Remove My Bid After Placing It?
Can I remove my bid after placing it? No, bids cannot be removed once placed. Ensure you are confident before placing your bid, as all bids are binding. For more info, you can refer to this article: ...